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We at Secon are continually striving to improve our services to meet customer demands and expectations. It is through your feedback that we are able to evaluate and improve the service we provide. Please fill out our customer service survey and tell us what you think about our service.

Your opinion matters.

Customer Service Survey
Title*
Your First Name (optional):
Last Name (optional)
Address
City
Day Phone (optional)
Email (optional)
Would you like us to reply to your comments?* Yes No
If yes...Would you like us to respond by: Telephone Email Letter
How did you contact Secon?* Phone Email In Person
What was the date of your contact with us?*
How long did you wait before speaking to your desired person? 0-2min 2-5min 5-10min more than 10min
How would you rate the length of time you waited? Very Good Good Fair Poor Very Poor
Was the person you contacted helpful/able to resolve your enquiry? Yes No Unsure
If No... Can you please specify why?
Overall, how do you rate the time taken to complete your business with Secon? Very Good Good Fair Poor Very Poor
How do you rate the staffs level of knowledge? Very Good Good Fair Poor Very Poor
How do you rate the courtesy and friendliness offered to you by the staff? Very Good Good Fair Poor Very Poor
Overall, how would you rate the level of customer service provided? Very Good Good Fair Poor Very Poor
Overall, how was your experience with us? Very Good Good Fair Poor Very Poor
Do you have any suggestions on improving our service delivery?
Is there anything you liked in-particular about our customer Service?
 
Thankyou taking the time to complete our customer service survey. It is much appreciated. Your personal details will be used for the sole purpose of customer feedback. If you have any queries please contact us on (03) 9393 4444


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Last updated Thursday, March 04, 2010 - 3:32:14 PM © 2008 Secon Freight. Created and maintained by NetSmart Marketing Contact Us | Add to Favourites | Site Plan | !
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